Frequently Asked Questions
Terms and Conditions
Please read all our FAQs carefully prior to placing your order with us. We reserve the right to reject service to anyone. Prices are subject to change. Please confirm your order with us only if you agree to our FAQs, Terms and Conditions.
When should I inquire?
We are booking with 2 weeks lead time and booking up to 2 months ahead.
Availability is not guaranteed before order is confirmed with payment.
Do you have a minimum?
Our minimum order amount is $150.
This can change depending on busy day and season.
Who can inquire?
During our transition of our shop closure, we will serve referrals only from event planners, repeat clients, family, and friends. Unfortunately, we cannot serve everyone at this time.
(For new clients, we will try our best to accommodate you if our schedule allows but it not guaranteed.)
We only communicate with one client responsible or the event planner. Others such as, but not limited to, other family members and friends cannot contact us regarding your order to make changes or ask for information. We only take orders from the client directly to avoid miscommunication.
How do I place an order and make a payment?
You must submit your Event Inquiry Form in the Contact Us from our website.
After confirmation, we will send over an invoice for payment.
How do you contact us?
After we receive your Event Inquiry form in the Contact Us from our website,
we will try our best to respond in 1-3 days via email.
Where do I pick up?
We do not have a physical location for pickup. We will work with your event planner regarding logistics.
For personal orders, we can arrange for curbside pickup in Torrance, CA.
Do you have a physical location/shop?
No, our shop located in Koreatown, Los Angeles is now closed.
This year 2023, we matured our lease and decided to not renew this location.
What is your cancellation policy?
If you cancel exactly 4 weeks prior to your event date, we will give back a refund with a cancellation fee of $35.
If you cancel within 4 weeks of your event date, you will not receive any refund.
It is a multi-day process to take orders from emails, invoice, and scheduling. When you cancel, we lose potential clients who wanted to book with us as we are pre-order only.
Delivery
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.
Delivery by Third Party
The Customer is liable for any damage, accident, or mishap that may occur once the product is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.
Damage
The Customer is liable for any damage, accident, or mishap that may occur once the product is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.
Return of Hired Equipment
Deposits are taken for all equipment. All equipment must be returned on agreed date or extra charges may be levied to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.
Unforeseen Circumstances
Where we the Supplier cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the customer will be fully refunded with notification.
Publication
We reserve the right to use any image of a Product made by us for publication at a later date.
Design and Interpretation
Each design and color stories are specially formulated and created by Designbyeunice.
Each floral rice cake will have their own unique variances made to order specially for you.
Designbyeunice is constantly evolving her designs and creations.
Allergen Disclaimer
Not Allergen Free.
Our products may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens. It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the product. We are not a completely gluten-free kitchen and cannot control cross contamination.
Ingredients
Baeksulgi: rice flour, sugar, salt, water
Common flavor used: mugwort 쑥, strawberry powder, pumpkin powder, and more
Bean paste cream:
-백옥앙금 (Baek Ok Ahng-geum)Processed white bean: white kidney bean, refined sugar, starch syrup, refined salt
-춘설앙금 (Choon Sul Ahng-geum) Processed white bean: lima bean, refined sugar, maltose syrup
-Red bean paste
Other commonly used/not limited to: sesame oil and other oils, assorted beans, pine nuts, sunflower/pumpkin seeds, dates, chestnuts, thyme, rosemary, raisins, cinnamon, food coloring
Generally, rice cakes are not made with milk and eggs. However, some of our food coloring is manufactured in a facility that processes milk, soy, wheat, and tree nuts.
Ingredients are subject to change based on availability.
Please ask if you need more information
Storage and Shelf Life
All rice cakes should be stored at room temperature away from direct heat, sunlight, air conditioning, and heater.
All products are made to be eaten on the day of the celebration. We will not be held liable for any damages and illness caused by misuse of our products.
Please freeze rice cakes immediately if you plan to not eat it the same day.
Reheating Rice Cakes
If you choose to freeze the rice cakes at your own discretion, here are some tips to reheat:
-Microwave in short bursts at a time until a toothpick at the center goes in and comes out.
-Re-steam in a steamer pot until a toothpick at the center goes in and comes out.
*If there is any cream on your rice cakes, it must be removed before re-heating. Our bean paste cream will thaw naturally without any re-heating.
*If you are re-heating a cake shaped rice cake, it is easier to re-heat if it’s cut into slices/pieces.
Can I pickup the day before?
All rice cakes are made to be eaten on the same day of the celebration.
Naturally, rice cake naturally gets hard throughout the day as it’s made from rice.
If you do decide to pick up your rice cakes the day before, I recommend storing it in the refrigerator.
The next day, you can take it out of the refrigerator about one hour before to display on your table.
Do not reheat your rice cakes before taking your pictures.
After you are done taking pictures, refer to the instructions on “Re-heating Rice Cakes” on our FAQ.
Products and Packaging
Products and packaging may vary depending on availability.